![]() This might be the reason you need to pay 20 dollars for Effects &Plug-ins each month. To bring a cool experience for users, Filmora team did their best to compatibility Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features within the program, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. Per your description, it seems you purchased a Perpetual license of Filmora together with a 7-day free trial plan of Effects & Plug-ins. I understand your feeling, it would be very doubtful when you were charged again without being aware of it. Hi James, thanks for sharing your experience. Reply from Wondershare Updated 2 days ago Rex did a good job, though, so no issues there. I'm hoping Wondershare can come up with an easier way to complete such a task in the future. It all worked out, but it was a bit tedious. ![]() I provided Rex with a screenshot of the invoice, he completed the email change request, then told me how to access Filmora with the new address so that I could begin editing videos again. I typed "Mr." into the title request, it went through, and I soon had my invoice. Rex told me that all they meant by title was "Mr. Oddly, they wanted me to provide a title in order to retrieve the invoice. I found my email from Wondershare from the day I paid to use it and followed their instructions to download the invoice. It was a bit problematic, because I did not have a copy of the invoice, just the order number, which I was told would not suffice. I connected with Rex at Wondershare via chat and he was able to make the change, but only after having me upload a screenshot of my paid invoice. ![]() I needed to change my main email address with them but couldn't complete the process on their web site.
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